FREQUENTLY ASKED QUESTIONS (FAQ)
FAQ
1. How do you ensure quality?
Yes. All product images and descriptions on our website represent the actual item. Each piece is quality-checked before dispatch to ensure it matches our standards.
2. Do you sell the same products on Amazon, Flipkart, Meesho, or IndiaMART?
Yes, we also sell on multiple platforms. However, buying directly from our website ensures authentic products, latest designs, and direct brand support.
3. Why should I buy directly from your website instead of marketplaces?
Buying directly from us gives you:
- Guaranteed originality
- Latest collections
- Better support from the brand
- Exclusive offers not available elsewhere
4. Is online payment safe on your website?
Absolutely. Our website uses secure and encrypted payment gateways to keep your personal and payment information fully protected.
5. What payment methods do you accept?
We accept:
- UPI
- Credit & Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (available on selected products)
6. How long does delivery take after placing an order?
Orders are usually dispatched within 24–48 hours and delivered within 3–7 working days, depending on your location.
7. Can I track my order after purchase?
Yes. Once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery in real time.
8. Do you provide support after delivery?
Absolutely! We offer ongoing support to ensure everything runs smoothly. Our team is available for assistance whenever you need it.
9. What if I receive a damaged or incorrect product?
If you receive a damaged or wrong item, please contact us within 48 hours of delivery. We’ll arrange a replacement or resolution as per our policy.
10 . Are these wooden products handmade?
Yes. Our products are hand-finished using quality wood, ensuring durability, premium feel, and long-lasting use.