Shipping Policy
Last updated: [01/02/2025]
At Xtenshion Crafts, we are committed to delivering your orders safely and on time. This Shipping Policy outlines how and when your products will be shipped.
Shipping Locations
- We currently ship across India.
- International shipping is not available at this time.
Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping Charges
- Shipping charges (if applicable) will be clearly mentioned at checkout.
- Any free shipping offers will be displayed on the website or product page.
Estimated Delivery Time
- Metro Cities: 3–5 business days
- Non-Metro / Remote Areas: 5–8 business days
Delivery timelines are estimated and may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Partners
We work with trusted third-party courier partners to ensure safe and reliable delivery.
Xtenshion Crafts is not responsible for delays caused by courier companies or external factors beyond our control.
Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS or email.
- You can track your order using the link provided.
Delivery Attempts
- Courier partners usually make 2–3 delivery attempts.
- If delivery fails due to an incorrect address or unavailability, the order may be returned to us.
Re-shipping charges (if any) may apply in such cases.
Damaged or Lost Shipments
- Customers are advised to record an unboxing video at the time of delivery.
- In case of damaged or missing items, contact us within 24 hours of delivery with photos/videos.
Claims raised without proof may not be accepted.
Address Accuracy
Please ensure that your shipping address and contact details are accurate.
Xtenshion Crafts will not be responsible for delivery failures due to incorrect information provided by the customer.
Contact Us
For shipping-related queries, contact us:
Xtenshion Crafts
Email: xtenshioncrafts@gmail.com
Phone: [99996 07878]
Address: [B-56KH-446,
Village – Dayalpur, Karawal Nagar,
Delhi – 110094, India