Refund policy

Last updated: 01/02/2026

At Xtenshion Crafts, customer satisfaction is our top priority. We take great care in making quality wooden shelves, key holders, and home décor products. If you are not fully satisfied with your purchase, we are here to help.

Eligibility for Returns

You may request a return or replacement if:

• The product you received is damaged.

• The product is defective.

• You received the wrong product.

Return requests must be raised within 7 days of delivery.

Non-Returnable Items

The following are not eligible for return or refund:

• Products damaged through misuse, mishandling, or improper installation

•       Normal wear and tear

•       Products returned without original packaging (this does not apply to items damaged in transit)

•       Items purchased during clearance or sale, unless they arrive damaged

Return Process

To start a return:

1. Email us at xtenshioncrafts@gmail.com.

2. Share your order ID and clear photos or videos of the product, including your unboxing video.

3.      Our team will review your request and respond within 48 working hours.

Once your request is approved, we will send you return instructions.

Return Shipping

• If the return is due to our error (damaged, defective, or wrong item), Xtenshion Crafts bears the return shipping cost.

•       In all other cases, return shipping costs are borne by the customer.

Refund Policy

•       Refunds are initiated after the returned product has been inspected.

•       Refunds are processed to the original mode of payment.

•       It may take 5–7 business days for the amount to reflect in your account.

Replacement Policy

•       Replacements are subject to product availability.

•       If a replacement is not available, a full refund will be issued.

Cancellation Policy

• Orders can be cancelled before dispatch only.

•       Once an order has shipped, cancellation requests cannot be accepted.

Damaged Product Disclaimer

Please record an unboxing video when you open the package. This is required to process damage and wrong-product claims.

Contact Us

Xtenshion Crafts

Email: xtenshioncrafts@gmail.com

Phone: 99996 07878

Address: B-56KH-446, Village Dayalpur, Karawal Nagar, Delhi – 110094, India

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM